At Vivid2Real, every sculpture is uniquely created from your photo, just for you.
We want you to love your personalized artwork. That's why we offer a See It Before You Pay experience, giving you the opportunity to review your finished sculpture before making a payment.
1. Review Before You Pay
Your satisfaction matters to us.
- Once your custom sculpture is completed, we'll send you a video showing the actual finished artwork.
- If you're not completely happy with the result, you can request adjustments where possible.
- If you're still not satisfied after reviewing the revised sculpture, you're free to cancel your order without making a payment.
- You can also request that we delete your submitted photos and related design files, subject to any legally required record retention.
No upfront payment. No pressure to buy artwork you don't love.
Your sculpture will only be shipped after you've reviewed and approved the finished product and completed your payment.
2. Returns & Cancellations After Approval
Because each Vivid2Real sculpture is custom-made specifically for you, we generally cannot accept cancellations, returns, or exchanges for a change of mind once you've approved the finished sculpture and completed your payment.
Before shipping, we will:
- Send you a video of your actual finished sculpture for approval.
- Confirm that you're satisfied with the final artwork.
- Record the packaging process to document the condition of your sculpture before shipment.
However, if your sculpture arrives damaged, defective, or materially different from the approved artwork, we'll work with you to resolve the issue fairly.
Your rights under applicable consumer protection laws remain unaffected.
3. What If My Sculpture Looks Different From the Video?
We take great care to ensure that the sculpture you receive matches the finished artwork you've approved.
Every sculpture is recorded before shipping, and we also document the packaging process.
If your sculpture arrives with a significant difference from the approved video, please contact us with photos and a description of the issue.
We'll carefully review your case and work with you to arrange an appropriate solution, which may include a replacement or refund.
Please note that minor variations in color appearance due to lighting, screen settings, or the handcrafted finishing process may occur.
4. What If My Sculpture Is Damaged During Shipping?
We carefully package every sculpture to help protect it during international shipping.
If your order arrives damaged:
- Contact us as soon as possible, preferably within 7 days of delivery.
- Provide clear photos of the damaged sculpture and its packaging.
- Include your order details and a brief description of the damage.
Please keep the original packaging until the issue has been reviewed.
Once we've assessed the damage, we'll arrange an appropriate remedy, such as a replacement or refund, where applicable.
We want your artwork to arrive safely and in the condition you expected.
5. Shipping & Delivery
We ship to most countries worldwide.
Once you provide your delivery address, we'll confirm the estimated delivery timeframe for your location before you make a payment.
Our shipping-inclusive pricing generally covers international shipping and applicable import duties for supported destinations. If any additional charges or restrictions apply to your location, we'll let you know before payment.
Please note that delivery estimates may be affected by customs inspections, carrier delays, or circumstances beyond our control.
If you need your sculpture for a birthday, anniversary, or another special occasion, please let us know your preferred delivery date before placing your order.
We'll help you determine whether delivery is likely to be possible in time.
6. Your Photos & Privacy
Your personal photos and memories deserve respect.
- Private by default: Your submitted photos and sculpture designs are kept private.
- Used for your order: We use your photos to create your personalized sculpture and communicate with you about your order.
- No public sharing without consent: We will not use your photos or sculpture videos for marketing or social media without your permission.
- Deletion upon request: You may request the deletion of your submitted photos and related design files. Certain transaction records may need to be retained where required by law.
Your memories belong to you. We simply help turn them into art.
7. Need Help With Your Order?
If you have any questions about your sculpture, delivery, cancellation, or a return request, please contact us through our website or reply to your order confirmation email.
We'll review your concerns and do our best to provide a fair and helpful solution.
Vivid2Real — A Special Moment Deserves a Special Piece of Art.